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Terms & Conditions

OBSERVE: Key legal terms must be unambiguous for enforceability and user understanding. EXPAND: All relevant operational, regulatory, and legal definitions are included for complete transparency. REFLECT: The following definitions apply throughout these Terms:

  • Operator: The entity responsible for operating aussieplay at aussie-play.com, under the parent companies Wonder Play Company N.V., Arbath Solutions OU, or Infinity Media Group LTD (pending license and regulatory clarifications as noted).
  • User / Player: Any person who registers for or interacts with services at aussie-play.com within Australia.
  • Bet: Any monetary wager placed on a game or event provided via aussie-play.com.
  • Wager: The act of staking money on any listed game per these Terms.
  • Bonus: Any promotional incentive, including but not limited to matched funds, free spins, or cashback, subject to bonus terms herein.
  • KYC (Know Your Customer) Documents: Proofs of identity, address, and payment required in compliance with anti-money laundering and responsible gambling policies.

Account Registration

OBSERVE: Registration process must enforce AU legal age and KYC requirements. EXPAND: All user obligations and compliance standards are incorporated, with data collection and accuracy emphasized. REFLECT: The following provisions apply to all registration activities:

  1. Eligibility:
    • Only individuals aged 18 years or older and legally permitted to gamble in their jurisdiction may register and use aussie-play.com. Verification via government-issued photo ID is required before first withdrawal or where legally mandated.
    • Users must not be included on any self-exclusion registers or prohibited gambling lists within Australia.
  2. Registration Procedure:
    • Registration requires a valid email address, acceptance of these Terms, and submission of accurate personal information.
    • Account activation is conditional upon verification via email and provision of KYC documents, including valid identification and proof of address. Additional documentation may be required under anti-money laundering (AML/CTF) laws.
  3. User Obligations:
    1. Players must provide truthful, current, and complete registration details. aussieplay at aussie-play.com reserves the right to request proof of information and suspend or terminate accounts where data is unverifiable.
    2. Account credentials, including passwords, must be kept secure. Users are solely responsible for any activity occurring under their login.
  4. Single Account Policy: Players may register and maintain only one account. Detection of duplicate accounts may result in suspension and forfeiture of bonuses/winnings.

Regional Compliance Note: In alignment with AU laws, all player data is processed in accordance with privacy and responsible gambling requirements, and registration is prohibited to residents of jurisdictions where online gambling is illegal.

Betting & Gameplay Rules

OBSERVE: Clear betting rules and conduct standards prevent disputes and foster a compliant environment. EXPAND: Minimum and maximum bets, game rules, and fair-play conduct policies, including live chat, are detailed below. REFLECT: Compliance with AU's Interactive Gambling Act observed.

  1. Placing Bets:
    • Only verified users may place bets on available games at aussie-play.com. Bets must comply with stipulated minimum and maximum amounts as displayed per game.
    • Bets cannot be cancelled or modified after confirmation, unless due to technical error or game malfunction as verified by the provider.
  2. Game Outcomes:
    • All game results are generated by certified Random Number Generators (RNG) or independent software, with audit mechanisms in line with international standards. In case of game/server failure, all active bets may be voided and refunded at operator's discretion.
  3. Responsible Conduct:
    • Players must act in good faith, refrain from collusion, fraud, or use of prohibited software/bots.
    • Live chat and in-game messaging must not be used for harassment, spamming, abusive language, or promoting other services.
  4. Game Availability: aussieplay reserves the right to add, remove, or modify any games or features without prior notification. Any changes shall not affect ongoing confirmed bets.

Regional Compliance Note: Games and betting services provided are available solely to clients in Australia where legal. Regulatory requirements for player protection, including exclusion and intervention protocols, are strictly enforced.

Bonus Terms

OBSERVE: AU gambling laws and advertising codes dictate transparent, fair, and non-misleading promotion of bonuses. EXPAND: Activation, wagering, prohibited actions, and promotion combination policy are detailed. REFLECT: All bonus timeframes and requirements extended to at least 2025 and clearly disclosed.

  1. Bonus Activation:
    • Bonuses are available as described on aussie-play.com, subject to eligibility, registration completion, and satisfaction of all conditions. Activation may require bonus codes, opt-in, or minimum deposit as specified.
  2. Wagering Requirements & Timeframes:
    • All bonuses are subject to wagering requirements as detailed in the respective promotion description (e.g., 40x bonus value).
    • Wagering requirements must be fulfilled within the timeframe stated (not less than 30 days and valid through to 2025 where applicable). Failure to meet requirements results in bonus and associated winnings forfeiture.
  3. Prohibited Actions:
    • Bets using bonus funds on restricted games or exceeding maximum allowed bet amounts per promotion are strictly prohibited and may void bonus eligibility.
    • Abuse, fraud, manipulation, or multiple account strategy to circumvent bonus rules will result in immediate account action, loss of bonuses and collateral winnings.
  4. Promotion Combinations:
    • Unless expressly permitted, only one promotion or bonus can be active per user at any time. Combining or stacking offers is not allowed.

Regional Compliance Note: All promotional materials and bonus offers conform to ACCC and Australian advertising codes, providing full disclosure and non-misleading representations.

Payments & Withdrawals

OBSERVE: Financial handling must comply with AU consumer protection and AML/CTF laws, and licensee's risk controls. EXPAND: Deposit/withdrawal methods, limits, fees, processing protocols, and refunds are detailed herein. REFLECT: Comprehensive protections and procedural clarity assured.

  1. Payment Methods:
    • Deposits may be made using credit/debit cards, e-wallets, approved cryptocurrencies, or other methods listed on aussie-play.com, subject to operator's acceptance criteria and third-party processor terms.
  2. Withdrawal Policy:
    • Withdrawals are processed using the same method as deposit where possible. Verification of identity (via KYC) is required prior to first withdrawal and at the operator's discretion thereafter.
    • Minimum and maximum limits per transaction and per period are disclosed on the payments page. Processing times generally do not exceed 5 business days, except where additional due diligence is required.
    • No fees are imposed by aussieplay for standard deposits or withdrawals; however, third-party fees may apply. Users are solely responsible for any banking, tax, or conversion costs.
  3. Refunds and Bonus Reversal:
    • Bets placed and confirmed are final and will not be refunded except as required by law or due to verified technical/operational failures (e.g., game malfunction, unauthorized transaction).
    • Suspected bonus abuse or system manipulation will result in reversal of bonus credits and any related winnings.

Regional Compliance Note: All payment activities comply with Australian AML/CTF laws and operator is obliged to report suspicious transactions to relevant authorities.

Limitation of Liability

OBSERVE: Limitations and exclusions of liability must be prominent and in line with AU consumer protection statutes. EXPAND: Operator's obligations, exclusions due to technical issues, and maximum compensation parameters are specified. REFLECT: Users are protected where required by law; operator liability is capped.

  • Operator Duties: aussieplay is committed to fair gaming, proper result determination, and diligent operation of the aussie-play.com platform using certified technology. The operator conducts regular technical audits and maintains compliance with applicable licensing requirements (currently Anjouan; full details pending clarification).
  • Exclusions of Liability: The operator is not liable for losses arising from:
    1. Technical malfunctions, service interruptions, or network outages beyond reasonable control.
    2. Third-party system failures, including payment processors, ISPs, and game suppliers.
    3. User-side hardware, software, or connection issues.
    4. Account access by unauthorized persons through user's negligence in maintaining account security.
  • Maximum Compensation: Except where prohibited by law, operator's liability for any claim shall not exceed the amount of the relevant bet or AUD $1,000, whichever is lower, for any event or series of related events.

Regional Compliance Note: None of these exclusions affect statutory rights of consumers under Australian Consumer Law.

Intellectual Property Rights

OBSERVE: Intellectual property notices are critical to deter unauthorized usage and comply with copyright law. EXPAND: Content/software proprietary rights and user obligations clarified. REFLECT: Explicit prohibition on copying/distribution is stated.

  • Copyright Notice: All content, including games, graphics, text, software code, logos, and other materials on aussie-play.com are the exclusive property of the operator or its licensors. All rights reserved.
  • Usage Restrictions: Copying, reproduction, distribution, display, transmission, or exploitation of any content, in full or part, without prior written permission is strictly prohibited.
  • Software Licenses: Access to the aussie-play.com platform does not transfer or grant any right or license to use the underlying software or systems beyond personal, non-commercial use as permitted by these Terms.

Privacy & Data Protection

OBSERVE: AU privacy and data handling laws require prominent privacy statement. EXPAND: User data handling aligned with Privacy Policy. REFLECT: Direct reference to Privacy Policy for full details.

All personal data collected through aussie-play.com is processed strictly in accordance with the operator's Privacy Policy, which complies with applicable Australian data protection and privacy legislation. Users are encouraged to review the Privacy Policy for information on data collection, storage, processing, and user rights.

Changes to Terms

OBSERVE: Notice and acceptance procedures for term updates are necessary under AU law. EXPAND: Mechanisms for notice, user choice, and continued use defined. REFLECT: Protective process for user disagreement is provided.

  • Notification Procedure: aussieplay will notify users of any material changes to these Terms via email (where provided), prominent on-site banners, or other suitable electronic means at least 14 days prior to effect, unless law or regulation requires immediate update.
  • User Options: Continued use of aussie-play.com after any update constitutes acceptance of the revised Terms. Users who do not agree with updated terms may terminate their account in accordance with the process below, prior to the effective date of change.

Termination & Suspension

OBSERVE: AU best practices demand fair, documented account closure process and refund policy. EXPAND: Grounds, procedures, and notification standards are set forth. REFLECT: Operator and user rights balanced; funds handling addressed.

  1. Grounds for Termination or Suspension:
    • Violation of these Terms, suspected fraud, bonus abuse, illegal activity, provision of false information, regulatory requirements, or by user request.
  2. Procedure:
    • Operator will notify the user via email (where on record) of suspension or termination, specifying the grounds and effective date, save where notification would thwart investigations or violate law.
    • User may terminate their account at any time upon written notice to [email protected].
  3. Handling of Funds:
    • In case of termination not involving violation of law or fraud, remaining user funds will be returned via agreed payment method, subject to completion of KYC/AML checks and deduction of bonuses or fees as applicable.
    • Any unpaid bets or bonuses at the time of closure are voided except where required by law.

Governing Law & Jurisdiction

OBSERVE: Users must be informed of dispute forums and applicable law. EXPAND: Dispute resolution procedure and governing law noted, recognizing regulatory limitations. REFLECT: User protections and operator responsibilities are clarified.

  • Governing Law: These Terms and any disputes arising from them are governed by the laws of Anjouan (Comoros), subject to further regulatory clarifications. However, where Australian law grants additional protections or prescribes mandatory provisions, such rights are preserved for Australian residents accessing aussie-play.com.
  • Dispute Resolution: Parties should attempt to resolve disputes amicably by contacting [email protected]. If unresolved, either party may refer the dispute to final and binding arbitration under the rules of a recognized arbitration body, or where required by law, to the courts of the regulatory jurisdiction or Australia, as applicable.
  • Regulatory Status: Operator's current online gaming license is issued by Anjouan, valid until 2025; verification of full license details is ongoing and will be updated on aussie-play.com.

Regional Compliance Note: Statutory rights under Australian law are preserved, including the right to alternate dispute resolution or recourse to authorities where applicable.

Contact Information

OBSERVE: Users must have direct, reliable means to contact operator for legal or support reasons. EXPAND: All verified contacts and required escalation pathways disclosed. REFLECT: Transparency and compliance enforced.

  • Customer Support: Email: [email protected]
  • Legal Inquiries: All legal correspondence should be directed by email to [email protected], with subject line "Legal Department". Postal address and telephone contacts will be published on aussie-play.com as soon as regulatory documentation is finalized.

Operator entities: Wonder Play Company N.V., Arbath Solutions OU, Infinity Media Group LTD (subject to clarification). Registered and licensing details will be continuously updated on aussie-play.com as new information is made available. Authorised representative: Oliver Evans.