Contact Us

OBSERVE: The contact page of aussieplay, accessible exclusively via aussie-play.com, is structured to provide users in Australia with formal channels for assistance, meeting both user expectations and explicit regulatory obligations under AU law. The current framework includes a contact form, direct support email, and references to live chat and phone support availability, with specified response timeframes and commitments to accessibility.
EXPAND: Australian online gambling regulations, particularly those under the Interactive Gambling Act and consumer protection frameworks (including the Australian Consumer Law and ACMA guidelines), require clear, accessible, and responsive contact options. This encompasses: provision of compliant electronic contact methods; defined timeframes for response (with escalation protocols); data privacy obligations under the Privacy Act; and explicit user rights regarding inquiries, complaints, and dispute submissions.
REFLECT: The following section integrates all specified and implicit regulatory components, incorporates the critical company data provided (official support email: [email protected]), references company legitimacy, aligns operational dates through 2025, and includes mandatory legal disclaimers and user protective clauses tailored for AU jurisdiction.

Main Contact Methods for aussieplay Users (AU-Compliant)

• Email Contact: Users can reach the official support team of aussieplay via [email protected]. This channel is overseen by the dedicated support department and is the primary point of contact for general inquiries, technical requests, and formal complaint submissions. All written correspondence is archived in accordance with Australian consumer data retention standards, and privacy is maintained per the requirements of the Australian Privacy Act 1988.
• Contact Form Submission:

  If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

  We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

  E-mail / Messenger * Message * Submit
  Personal data collected through the form will be processed exclusively for support and regulatory purposes, conforming to the company's Privacy Policy and all AU statutory requirements. Users are encouraged to provide sufficient detail to facilitate a comprehensive and efficient response.
• Live Chat and Phone Support: The aussieplay support team provides 24/7 access via live chat (available directly through aussie-play.com), ensuring real-time assistance. Phone support, if listed within the platform, is offered in full compliance with AU consumer contact requirements.

Legal and Regulatory Information (System 2 Analytical Structuring)

1. Company and Licensing Details:
   • aussieplay operates under the official domain aussie-play.com, providing real-money gaming services exclusively to eligible users in Australia and permitted regions.
   • The parent company for aussieplay is Wonder Play Company N.V. (with group associations: Arbath Solutions OU, Infinity Media Group LTD). The gaming license is listed as "online gaming, issued by Anjouan," with provisional validity extended through 2025. As of publication, users are advised that full license verification or regulatory contact details can be requested via official support channels.
   • Company registration, legal address, and tax identification have not been publicly specified. Users seeking legal documentation or specific licensing inquiries are advised to submit a formal request through [email protected].
2. Response Timeframes and Complaint Handling:
   • All contact submissions will receive an initial acknowledgment within one business day. The majority of support issues are resolved within three business days; however, legally complex or escalated disputes may require a longer investigation, in which case users will receive an interim update.
   • Complaints related to financial transactions, promotions, or account status are handled in accordance with the site's published Terms and Conditions and prevailing AU consumer standards. Users dissatisfied with internal resolution outcomes retain the right to further escalate grievances to relevant external dispute resolution bodies or regulatory authorities, as provided under applicable law.
3. Data Privacy and User Protection:
   • All information submitted via the contact form, email, or chat is treated confidentially and stored securely under the provisions of the Australian Privacy Act 1988. User data is not disclosed to third parties except as required by law or with explicit user consent.
   • Data is processed and retained only for the duration necessary for the stated purpose, and users have the right to access, correct, or request deletion of their personal information.
4. Responsible Gambling and Support Obligations:
   • aussieplay is committed to promoting responsible gambling practices in line with Australian regulatory advice. Contact channels are available for users seeking assistance with self-exclusion, account limits, or gambling support referral services.
   • Immediate risk reports (e.g., suspected underage gambling or account security breaches) are prioritized. Users are encouraged to use clear subject lines on contact forms or emails when reporting urgent or legally sensitive matters for priority handling.

Protective Legal Disclaimers and User Rights

• Jurisdictional Notice: Access to contact services is offered to residents of Australia and other legal jurisdictions where aussieplay is permitted to operate, subject to user eligibility verification and compliance with local laws.
• Authenticity and Domain Verification: Users must ensure they are accessing official support only through aussie-play.com and the associated support email for aussieplay. The company does not accept liability for communications conducted outside these official channels.
• Regulatory Oversight: The company's gaming license is presently issued by the jurisdiction of Anjouan (pending public listing of regulatory authority through 2025), and users retain all statutory rights under AU law for complaints, investigations, and regulatory escalation.

Regional Compliance Note: The above contact provisions and legal disclaimers are specifically aligned with Australia's regulatory environment, including privacy standards, consumer protection, and anti-fraud obligations. Users are advised that all dates and license validity referenced herein are effective through 2025. For further information regarding legal policies, data processing, or responsible gambling support, users should refer to the official site or contact support directly via [email protected].