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Responsible Gaming

Responsible gaming is about enjoying gambling as a conscious form of entertainment while recognising and managing the associated risks. At aussieplay on aussie-play.com, we are dedicated to fostering a safe environment and providing robust support to every player who seeks help with gambling-related concerns. Our team is committed to promoting a healthy, sustainable relationship with gaming, and to offering guidance and protective measures whenever needed.

Risk Awareness

OBSERVE: Regulation in Australia mandates that operators promote player awareness of gambling-associated risks and the signs of problematic gambling. EXPAND: Signage, self-checks, and information must be present to both inform and help users self-diagnose early indicators of harm. REFLECT: This section details key signs of risk and provides a legally compliant, scientifically designed self-assessment for player use.

Recognising Problematic Gambling Behaviour

  • Preoccupation with Gambling: Regularly thinking about gambling activities even when not playing may indicate loss of control.
  • Escalating Bets: Increasing wager sizes or frequency to achieve the same excitement can be a sign of developing tolerance and risk.
  • Chasing Losses: Continual betting after losses in an attempt to recover funds is a warning signal of problematic behaviour.
  • Neglecting Obligations: Disregarding family, social, or professional responsibilities due to gambling is a critical risk indicator.
  • Concealment and Secrecy: Hiding gambling activity from friends or family often reflects guilt or denial.

Self-Assessment Test

Consider these questions as an initial behavioural self-check:

  • Do you often stay longer gambling or spend more money than you intended?
  • Have you tried to reduce your gambling but found it difficult?
  • Do you feel irritable or restless when you try to cut back?
  • Does gambling impact your work, studies, or relationships?
  • Do you borrow money or sell items to finance gambling?
  • Have you ever lied to others about your gambling?
  • Do you gamble to escape problems or relieve feelings of anxiety or sadness?

If you answered "yes" to any of the above, consider seeking support or utilising the responsible gaming tools available on aussie-play.com.

Limits & Tools

OBSERVE: Under AU regulations and international best practices, operators must offer tools for players to manage their spending and playing time. EXPAND: These mechanisms must be accessible, clear, and allow self-set limits. REFLECT: Aussieplay provides a toolkit including deposit limits, time restrictions, and temporary breaks for player protection.

Setting Deposit Limits

  1. Log into your aussieplay account at aussie-play.com.
  2. Navigate to "My Account" and select the "Responsible Gaming" section.
  3. Choose "Set Deposit Limits." You may set daily, weekly, or monthly deposit ceilings by entering the amount that suits your personal budget.
  4. Confirm your limit. Changes take effect immediately and can only be decreased further at any time. To increase a limit, a cooling-off period of at least 24 hours applies, as required by AU law.

Session Time Limits & Time-Outs

  • Session Timer: Within the "Responsible Gaming" settings, use the "Set Play Time Limit" feature to specify the maximum number of hours per day or week you wish to spend gaming. You'll receive notifications when your session is nearing the set duration.
  • Time-Out ('Take a Break'): Request a temporary step-back from gambling via the "Time-Out" option. Select a pause duration (between 24 and 72 hours) and confirm; your account access will be suspended for the selected period with no gaming possible.

Legal Obligation: As per AU regulations, all limits are strictly enforced. For questions or support with these tools, contact: [email protected].

Self-Exclusion

OBSERVE: Self-exclusion is a statutory right for users in Australia and a critical responsible gaming measure under both local and international standards. EXPAND: The mechanism must allow for fixed or permanent exclusion with clear, accessible support. REFLECT: Aussieplay follows stringent procedures to ensure self-exclusion is both accessible and effective, incorporating full regulatory compliance.

How to Self-Exclude

  1. Log in or, if unable, contact aussieplay support via [email protected].
  2. Access the "Self-Exclusion" tab in your account's Responsible Gaming area.
  3. Choose the desired exclusion period:
    • Temporary exclusion: Minimum 6 months, up to 5 years.
    • Permanent exclusion: Lifetime, with no option to reopen the account.
  4. Read and confirm the terms. You may be asked to verify your identity for security.
  5. Confirm your decision. A confirmation email will be sent to your registered address.
  6. For assistance with this process, reach aussieplay's responsible gaming team: [email protected].

Consequences of Self-Exclusion

  • You will be unable to log in or use any gaming or transaction services for the exclusion period.
  • Withdrawals of remaining account balance must be requested and settled according to standard procedures prior to the exclusion becoming active.
  • Reinstatement prior to expiration is not permitted under AU law; extensions may be requested at any time.
  • Any attempt to circumvent exclusion may result in permanent barring from aussie-play.com.

Legal Note: By self-excluding, you acknowledge and accept that it is your responsibility to refrain from opening new or duplicate accounts, and that aussieplay will take all reasonable measures to prevent access, in compliance with AU and Anjouan licensing requirements.

Support Resources

OBSERVE: Best-practice guidelines require operators to provide details of qualified support organisations. EXPAND: Must include both national and international helplines, showing commitment to community well-being beyond the site. REFLECT: These options are provided for all users of aussie-play.com seeking external help.

  • GAMCARE (gamcare.org.uk)
    UK-based, but accessible for international advice. Services include live chat, confidential counselling, and practical self-help tools.
  • Gamblers Anonymous Australia (gamblersanonymous.org.au)
    National peer-support meetings and online forums for individuals seeking a support community.
  • National Gambling Helpline (AU): 1800 858 858
    Free, 24/7 confidential telephone and online counselling for Australian residents. Website: gamblinghelponline.org.au
  • Family and Friends Support: gamblinghelponline.org.au/support-someone
    Guidance and dedicated resources for supporting others affected by problem gambling.
  • European Support - Gambling Therapy (gamblingtherapy.org)
    Free multilingual support including live chat and forums.

These organisations are independent of aussieplay and provide confidential, non-judgmental assistance.

Help for Family

OBSERVE: Operators must address affected third parties and provide information for family and friends. EXPAND: Empowering support networks and facilitating access to help is considered a regulatory and ethical best practice. REFLECT: This section gives guidance for those concerned about a loved one's gambling at aussie-play.com.

Supporting Someone with Gambling Concerns

  • Start a Compassionate Conversation: Speak with understanding and without judgment. Communicate openly about observed behaviours and your concerns.
  • Encourage Professional Support: Suggest they seek help through the listed independent organisations, or by speaking confidentially with aussieplay support at [email protected].
  • Join Support Groups: Access online forums and chat groups for families:
  • Plan Next Steps: If the situation worsens, encourage counselling with an addiction specialist or psychotherapist. Emergency support is available through the National Helpline (1800 858 858).

Operator's Commitment

OBSERVE: Operators must proactively monitor accounts for problematic patterns and intervene where risk is identified. EXPAND: Internal mechanisms must include behaviour analysis, automated warnings, and manual reviews. REFLECT: Aussieplay employs a science-driven suite of protections to ensure player welfare on aussie-play.com.

Internal Risk-Check Procedures

  1. Behavioural Analysis: Continuous algorithmic monitoring of play patterns for risk indicators (frequent deposits, rapid session escalation, erratic withdrawal requests).
  2. Proactive Alerts: Automatic notification emails or account messages are sent if thresholds suggesting risk are reached - in line with AU's national consumer protection guidelines.
  3. Manual Review: Support staff may review accounts and intervene directly if player conduct breaches regulatory risk benchmarks.
  4. Support Initiation Criteria: Aussieplay may contact you if:
    • Unusual or high-frequency transactions are detected.
    • Extended play sessions persist, especially if limits are repeatedly reached or exceeded.
    • Behavioural triggers, such as frequent failed deposit attempts or repeated self-exclusion requests, appear.
    In such cases, you may be required to set additional limits, provide updated personal information, or take part in a welfare check as a condition of continued play.

Compliance Statement: These measures are maintained in accordance with relevant AU and Anjouan licensing and consumer protection standards, and will be updated annually or as regulatory demands evolve.

Updates

OBSERVE: Legal standards require players to be notified of substantive procedural or policy changes. EXPAND: Notices must be timely, clear, and accessible. REFLECT: Aussieplay employs multi-channel notifications to keep players informed.

  • All updates to the responsible gaming policy are published on aussie-play.com via banners and notifications on account dashboards.
  • Significant changes or amendments are communicated expediently by e-mail to the address registered on your account.
  • Players are encouraged to review this page regularly for the latest effective date and any amendments.

Last updated: 1 June 2025

Contact & Feedback

OBSERVE: Effective support for responsible gaming is mandated by AU regulation, requiring direct access to operator support. EXPAND: All communication points must be listed and monitored for policy feedback, self-control requests, and welfare concerns. REFLECT: Aussieplay provides a direct, confidential point of contact for all responsible gaming matters.

  • Responsible Gaming Support Email: [email protected]
  • Feedback and Assistance Requests:






Your privacy is strictly respected. All enquiries are handled sensitively by authorised aussieplay staff. For urgent concerns, australian residents may also call the National Gambling Helpline: 1800 858 858.