Privacy Policy

At aussie-play.com, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. The policy applies to all players, website visitors, and users of aussie-play.com, effective as of 1 January 2025.

Who We Are

OBSERVE: The operating entity for aussie-play.com is a licensed online gaming provider. Our regulatory licensure is issued by the jurisdiction of Anjouan and is valid until 2025. Certain corporate details require ongoing clarification due to multi-entity operation structures.

Operator: Wonder Play Company N.V. (primary associated entity), in cooperation with Arbath Solutions OU and Infinity Media Group LTD (corporate group affiliation; subject to further regulatory clarification as needed).
Legal Address: Currently being updated; available upon request to [email protected].
Registration: Online gaming licensed by Anjouan. License details pending final regulatory update; verification available on request.
Data Protection Contact (DPO): For all data-related inquiries and privacy requests, contact: [email protected]

REFLECT: For transparency and compliance with Australian and international privacy standards, we provide regulatory contact details and offer full disclosure of corporate information on request, in accordance with legal obligations.

What Personal Data We Collect

OBSERVE: aussie-play.com collects personal data necessary to provide casino services, ensure regulatory compliance, and improve user experience, in line with AU and Anjouan requirements.

Personal Identification Data: Full name, email address, date of birth, phone number, postal address, government-issued identification documents (for verification and KYC purposes).
Account and Transaction Data: Usernames, passwords, account preferences, deposited amounts, withdrawal history, payment card/bank details (only as necessary), and transactional logs.
Technical Data: IP address, device identifiers, browser information, operating system details, access logs, and geolocation data.
Behavioral and Usage Data: Betting history, gaming activity, navigation paths, click-stream data, session activity, and user interaction metrics.
Cookies and Similar Technologies: Session cookies, persistent cookies, analytics tags, and tracking pixels as detailed in the "Cookies & Tracking Technologies" section.

REFLECT: Collection of these data categories allows aussie-play.com to meet regulatory requirements, fulfill contractual obligations, and maintain robust player protection measures.

Legal Basis for Processing

OBSERVE: All personal data processing at aussie-play.com conforms to relevant Australian privacy law (Privacy Act 1988 (Cth)), and industry best practices.

Consent: We process your data when you have consented to its collection and use, particularly in relation to marketing communications and optional service features. You may withdraw consent at any time.
Contractual Necessity: Data is processed as required to fulfill contracts with you (e.g., creating accounts, processing deposits/withdrawals, providing customer support).
Legal Obligations: We retain and process personal data to satisfy obligations under anti-money laundering (AML), know-your-customer (KYC), and gambling regulation laws, including mandated disclosure to regulators.
Legitimate Interests: We process data to detect and prevent fraud, ensure system security, resolve disputes, undertake analytics to improve our services, and for internal record-keeping, provided such processing does not unduly impact your rights.

REFLECT: Each processing ground is scrutinised against AU privacy standards to ensure lawful, fair, and transparent data handling at aussie-play.com.

Purpose of Processing

OBSERVE: aussie-play.com only processes personal data for explicit, legitimate purposes.

Service Provision: To verify identity, manage user accounts, deliver online casino gaming services, process financial transactions, and provide customer support.
Service Improvement: To analyze website and game performance, monitor user engagement, and enhance features for better user experience.
Marketing (with consent): To send promotional information, offers, and updates relevant to aussieplay; your consent is requested and may be withdrawn at any time.
Analytics: To conduct statistical and performance analysis that informs service optimization and regulatory reporting.
Fraud Prevention & Security: To detect unauthorized activities, enforce account security, combat money laundering, and comply with legal and regulatory obligations.

REFLECT: All data processing purposes are limited to those necessary for lawful business, regulatory compliance, and legitimate business operations.

Disclosure & Sharing

OBSERVE: aussie-play.com restricts disclosure of your data to only those third parties essential for legitimate business purposes or as required by law.

Payment Partners: Financial institutions and processors to facilitate deposits, withdrawals, and payment verification in line with AML obligations.
Service Providers: IT infrastructure, website hosting, analytics, marketing, and customer support providers, all contractually bound to maintain confidentiality and data protection undertakings.
Regulators and Legal Authorities: Disclosure to legal or regulatory authorities when required by law, court orders, or official inquiries. This includes the Anjouan licensing body, AU oversight agencies (as applicable), and international regulatory authorities.
Affiliates and Business Partners: Data shared only where necessary under strict contractual terms for legitimate operation of affiliate programs or in merger, acquisition, or similar corporate transactions.
Advertising Networks (with consent): Third-party marketing and advertising networks only with your explicit consent, and always in accordance with AU privacy standards.

REFLECT: All disclosures are subject to robust contractual and legal safeguards; no data is sold or disclosed for unauthorized purposes.

International Transfers

OBSERVE: As a global online platform, aussie-play.com may transfer personal data outside your local jurisdiction, including to Anjouan and other countries where our providers operate.

Data Destinations: Personal data may be transferred to or processed in countries including Anjouan and EU member states, where service providers or regulatory bodies are located.
Data Protection Guarantees: We implement industry-standard contractual protections for all international transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission, and require equivalent safeguards for service providers in all jurisdictions.
Legal Compliance: International data sharing always aligns with AU Privacy Act, including notification requirements and user consent where applicable.

REFLECT: Where data is transferred outside Australia, aussie-play.com ensures equal or higher protection standards are upheld, and you retain full enforceable rights as prescribed under applicable law.

Data Retention

OBSERVE: aussie-play.com retains your personal data only as long as necessary for the purposes stated, observing industry and regulatory standards, including AU and Anjouan requirements.

Retention Periods: Core account and transactional data are retained for a minimum of five (5) years after account closure or the end of the client relationship, in compliance with AML and KYC obligations, and to facilitate dispute resolution.
Deletion Criteria: Data is deleted or anonymized upon user request (where applicable), automatic expiration of the retention period, or once the original purpose for collection no longer applies, subject to regulatory exceptions.
Marketing Data: Retained and used only until consent is withdrawn or updated, and permanently deleted upon request unless retention is necessary for legal purposes.
Back-up and Residual Data: Deleted data may remain in backup systems for a limited regulatory-mandated duration but will not be accessed or processed further.

REFLECT: Robust retention controls ensure compliance with all statutory, contractual, and user-defined requirements for data deletion and storage limitation.

Your Rights

OBSERVE: As a user of aussie-play.com, you are entitled to a suite of data rights under the Australian Privacy Act and relevant international frameworks.

Right to Access: You may request confirmation of, and access to, your personal data held by aussie-play.com at any time.
Right to Rectification: If your information is inaccurate or incomplete, you can request corrections or updates.
Right to Erasure: You can request deletion of your data, subject to retention requirements as prescribed by law for regulatory, legal, or contractual reasons.
Restriction of Processing: You may limit or block specific types of data use where justified.
Objection to Processing: You have the right to object to direct marketing and certain other forms of processing on grounds relating to your particular situation.
Data Portability: On request, we can provide your data in a commonly-used, machine-readable format to transfer to another provider.
Withdrawal of Consent: Marketing communications or optional services processing based on consent can be terminated at any time as per your preference.

REFLECT: All data rights requests can be submitted to [email protected]. Each request is evaluated in accordance with legal timelines and regulatory exceptions.

Cookies & Tracking Technologies

OBSERVE: aussie-play.com uses cookies and similar technologies to provide secure, personalized, and efficient services.

Session Cookies: Temporary files that maintain secure login and gameplay sessions; deleted when you close your browser.
Persistent Cookies: Remain on your device for a defined period (no longer than two years); used to remember preferences, retain session information, and streamline your access to aussie-play.com.
Third-Party Cookies: Set by analytics, marketing, or affiliate network providers to analyze site usage and manage advertising, strictly regulated by contractual controls and, where required, user consent.
Tracking Technologies: Includes tracking pixels or tags to enhance site functionality and gather usage statistics.

Cookie Management: You can control cookie settings via your browser or, where available, through the internal privacy settings panel on aussie-play.com. Disabling certain cookies may impact your experience on the website.

REFLECT: Our use of cookies is compliant with AU privacy laws; user preferences are respected and mechanisms for withdrawal or adjustment are provided.

Data Security

OBSERVE: aussie-play.com employs multilayered security measures to protect your data against unauthorized access, loss, misuse, or alteration, in accordance with AU and international standards.

Technical Protections: All sensitive data is encrypted using SSL/TLS technology; payment information and critical personal data are stored in encrypted databases inaccessible to unauthorized staff.
Organizational Measures: Access to data is restricted by role and necessity; staff undergo regular data protection and security training sessions.
Monitoring & Audit: Routine security assessments, vulnerability scans, and compliance audits are carried out to identify, mitigate, and respond to threats.
Incident Management: Comprehensive protocols are in place to detect, report, and resolve any data security events, including immediate notification of users and authorities if required by AU law.

REFLECT: aussie-play.com is fully dedicated to continual improvement of security controls, drawing from current industry best practices and regulatory updates effective until 2025.

Complaints & Contacts

OBSERVE: For privacy concerns, data requests, or complaints regarding your personal data, contact aussie-play.com's Data Protection Department.

Contact Email: [email protected] (Official DPO and support channel)
Contact Form: None specified; please address all requests to the above email.

Complaint Process:

Submit your inquiry or complaint regarding personal data or privacy practices to the Data Protection Department by email.
We will acknowledge your request within a reasonable period, investigate your concerns, and issue a written response.
If unsatisfied with our response, you may escalate your complaint to the Australian Information Commissioner or the data protection authority in your jurisdiction.

REFLECT: All complaints and inquiries are handled in accordance with AU regulatory protocols and our internal compliance framework.

Updates

OBSERVE: aussie-play.com reviews and updates this Privacy Policy periodically to ensure compliance with legal and operational changes.

Notification Mechanism: Material updates will be prominently announced on the aussie-play.com homepage. Registered users will be notified via email when significant changes impact the terms of data use.
Review Frequency: Privacy Policy is reviewed at least annually, or when necessitated by legal/statutory amendment, with the next scheduled review for January 2025.
Latest Revision Date: 1 January 2025.

REFLECT: Users are encouraged to review this policy regularly; continued use of aussie-play.com constitutes acceptance of any policy amendments.

Regional Compliance Note: All provisions are fully adapted for regulated Australian operation, integrated with Anjouan international licensing standards, and time-limited compliance obligations are effective until at least 2025.